Plumbing questions from around Hurstville
1000+ five-star reviews
Plenty of the same questions come up whether the call rings in from a back-street cottage or a tower beside the station. Here are straight answers to the ones we hear most, and a quick call to (02) 9072 0592 clears up anything not covered below.
- $0 Call Out Fee
- Lifetime Labour Warranty
- Licensed & Insured
- Lic #275278CNSW plumbing licence, fully insured, water and gas
- $0 Call Out FeeIt costs nothing to get us to your door
- Lifetime Labour WarrantyIf it's not right, we come back. No questions. No cost.
- 1000+ five-star reviewsSydney homeowners have rated us five stars over a thousand times
Good questions, straight answers
Pricing and booking
Is there really no fee to come out?
That is right, getting a licensed plumber to your door costs $0, and the written price that follows is free as well, so you settle up only once you have approved the work itself.
How do you set the price for a job?
Your plumber assesses the fault on site and hands you one fixed price in writing before starting, and that quoted price is exactly what lands on the invoice, with nothing added on later.
Do nights and weekends cost extra?
No, there are no overtime rates at any hour, so a Sunday callout or a job well after midnight is priced the very same way as one booked for a weekday morning.
What if I decide not to go ahead?
That is completely fine, because the assessment and quote have cost you nothing, so if the price does not suit you, simply say no and walk away owing us not a cent. There is no pressure to book on the spot.
Can I pay by card or over time?
Yes, we take card and cash, and payment plans are available on the larger jobs, so the way you settle the bill is as flexible as the fixed price is firm.
Good questions, straight answers
Emergencies and after hours
Can I actually reach a plumber in the small hours?
Yes, the phone is answered every hour of every day, holidays included, and once the day is over a licensed plumber, not a message service, still answers to talk you through shutting things off.
A flexi-hose has burst in my apartment, what now?
Shut the isolation valve beneath the basin or the unit's own stop tap to stop the flow, lift anything you can off the wet floor, then ring us to isolate the right riser for your column.
My hot water died overnight, is that urgent?
We treat it as urgent, because a cold start before work is no small thing, and the failed part in an older system is often one we carry in the van and can restore on the same visit.
What should I do the moment I smell gas?
Leave the property and call from outside, do not flick switches or light flames, and keep everyone at a safe distance until a gas-licensed plumber has isolated the supply and tested the fittings.
Good questions, straight answers
Local plumbing around the suburb
Why do the old drains here keep backing up?
On the older residential side streets, tree roots keep working into the cracked clay sewers year upon year, so a camera survey and a reline usually settle it far better than repeated clearing. That stops the roots returning rather than buying a few months.
Does grease off the food strip block local drains?
It does, the busy Forest Road restaurant strip pushes heavy grease and fat into the shared lines nearby, so we jet the drain clear and put a scheduled clean in place to keep it running.
Do you work in the high-rise towers near the station?
Yes, the apartment blocks around the station and Forest Road are regular work for us, and we keep braided hoses, isolation valves and connectors on the van for what those newer buildings so often need.
Can you deal with strata and shared pipework?
Regularly, since shared risers, stacks and building stormwater are everyday jobs in the towers, and we sort the access and the right shut-off with the strata manager directly.
The flat's hot water is out again, what can you do?
The tired hot water in the older blocks, both shared plant and single-unit heaters, is core work here, so we test the system, restore heat where a repair holds, and talk you honestly through a swap when it does not.
Good questions, straight answers
Guarantees and licensing
Are your plumbers licensed and insured?
Every plumber works under licence #275278C with full insurance behind the job, and the compliance certificates for your work arrive attached to the invoice, so you never have to ask us for them.
What does the Lifetime Labour Warranty actually cover?
Our workmanship is guaranteed for life, so if a repair or install of ours is ever not right, we return and put it good again at no cost to you.
Do you guarantee parts as well as the labour?
Our Lifetime Labour Warranty covers the workmanship itself, while any manufacturer warranty on a part or a unit we fit is passed straight on to you alongside it.
Will you leave the site clean and compliant?
Yes, we tidy the site before leaving and hand over any compliance paperwork the job generates, so the work is both done properly and properly documented for your own records.